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Shipping policy

1. Shipping Origin

All orders are processed and shipped from Ontario, Canada.

2. Order Processing Times

  • Orders are typically processed within 2–5 business days.

  • Processing time does not include weekends or statutory holidays.

  • During peak periods or sales events, processing times may be extended.

You will receive a shipping confirmation email with tracking information once your order has shipped.

3. Shipping Methods & Carriers

We ship using reputable carriers, including but not limited to:

  • Canada Post

  • Purolator

  • UPS

  • FedEx

Carrier selection is determined based on size, weight, destination, and service level.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Package dimensions

  • Weight

  • Service level selected

If free shipping is offered, it applies only to standard ground service within qualifying regions and excludes oversized or freight shipments.

5. Delivery Time Estimates

Estimated delivery times within Canada:

  • Ontario: 1–4 business days after shipment

  • Other Provinces: 2–7 business days after shipment

  • Remote areas may require additional time

International shipping times vary by destination.

Delivery times are estimates only and are not guaranteed.

6. Oversized & Freight Shipments

Large lighting fixtures, chandeliers, and oversized items may ship via freight.

For freight deliveries:

  • A delivery appointment may be required.

  • Customer must be present to receive shipment.

  • Curbside delivery is standard unless otherwise specified.

Additional fees may apply for:

  • Liftgate service

  • Residential freight

  • Re-delivery due to missed appointment

7. Shipping Damage

All shipments should be inspected upon delivery.

If visible damage is present:

  • Note the damage with the carrier before signing.

  • Take clear photos of:

    • Packaging

    • Product

    • Shipping label

You must notify us within 48 hours of delivery.

Failure to report shipping damage within 48 hours may void eligibility for replacement or claim.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Delays due to incorrect address

  • Packages delivered to incorrectly provided addresses

Reshipping fees may apply.

9. Lost or Delayed Shipments

Once an order has been transferred to the carrier:

  • We are not responsible for carrier delays.

  • If a shipment appears lost, we will assist in initiating a trace with the carrier.

Claims may take several business days to resolve.

10. International Orders (If Applicable)

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

These charges are not included in product pricing or shipping costs.

11. Order Refusal

If a shipment is refused by the customer:

  • Return shipping charges will be deducted from any refund.

  • A restocking fee may apply.