Refund policy
1. Return Eligibility
We accept returns under the following conditions:
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Returns must be requested within [30] days of delivery.
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Items must be unused, uninstalled, unaltered, and in original packaging.
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All original components, hardware, manuals, and packaging materials must be included.
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Products that have been installed, modified, or damaged after delivery are not eligible for return.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Authorization Required
All returns must be pre-authorized.
To request a return, contact us at:
info@lightingcentredirect.com
Please include:
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Order number
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Product name / SKU
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Reason for return
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Photos (if applicable)
Unauthorized returns may be refused.
3. Return Shipping
Customers are responsible for all return shipping costs.
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We do not provide prepaid return labels.
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Original shipping charges are non-refundable.
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We strongly recommend using a trackable and insured shipping method.
We are not responsible for items lost or damaged during return transit.
4. Restocking Fee
All approved returns are subject to a restocking fee of [10%–25%] of the purchase price.
The restocking fee will be deducted from the refund amount.
5. Damaged or Defective Items
If your item arrives damaged or defective:
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You must notify us within 48 hours of delivery.
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Provide clear photos of:
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The damaged item
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The packaging
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The shipping label
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Failure to report damage within this timeframe may result in denial of claim.
We will determine whether a replacement, repair, or refund is appropriate.
6. Non-Returnable Items
The following items are final sale and non-returnable:
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Custom or special-order items
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Clearance or discontinued products
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Installed lighting fixtures
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Items marked “Final Sale”
7. Refund Processing
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method.
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Refunds may take 5–10 business days to appear depending on your financial institution.
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Restocking fees and original shipping charges will be deducted.
8. Order Cancellations
Orders cancelled after processing but before shipment may be subject to a cancellation fee.
Orders cancelled after shipment are treated as returns and subject to return shipping and restocking fees.